FAQ

Bookings & Appointments

Do I need an appointment to try on gowns?
Yes. Luxe Gown Boutique operates by private appointment only to ensure every client receives a personalised, one‑on‑one styling experience.

How do I book an appointment?
You can book your complimentary fitting appointment via our online booking page, by emailing info@luxegownboutique.com.au, or by calling/texting +61 425 662 884. We’ll confirm your appointment and have everything ready for your arrival at our Doreen studio.

How long is a fitting appointment?
There is no time limit — finding the perfect gown should never feel rushed. Take all the time you need to explore styles, try on gowns, and receive expert guidance in a relaxed, private setting.

Is there a booking fee?
No - we just request if you cannot make your appointment, please notify us to reschedule or cancel.

Can I browse gowns online before my appointment?
Absolutely — you’re welcome to browse our collection online to get an idea of styles you love before your visit. Keep in mind that gowns can look and feel very different in person, so we encourage you to come with an open mind. Our stylist will guide you through options suited to your shape, occasion, and vision.

Can I book a gown in advance?
Yes — we recommend booking your gown as early as possible to secure your preferred style and event date, especially during peak bridal and formal seasons. Once your in-store fitting is complete and you’ve confirmed your gown, we’ll lock in your event date.

Can I hire multiple gowns for a bridal party or group?
Yes — we love dressing entire bridal parties and groups! Please get in touch to discuss availability and arrange a group fitting appointment at our Doreen studio.

Purchasing Gowns

Luxe Gown Boutique offers a curated selection of gowns available for purchase, including exclusive designer pieces.

Can I hire a gown instead of purchasing?
Yes — hire is available as an option. Our standard hire period is 4 days, with extended hire available upon request.

Do you offer custom orders?
Yes — selected designers allow custom orders. Timeframes vary from 4–12 weeks depending on the designer.

Do you offer gift cards or hire as a gift?
Yes — a Luxe Gown Boutique experience makes a beautiful gift for birthdays, hens celebrations, or bridesmaids. Please contact us to arrange a gift card or discuss gifting a hire experience for someone special.

Gown Hire

What's included in the hire fee?
Your hire includes:

Professional cleaning
A protective garment bag
Fit check before your event

How much does it cost to hire a gown?
Hire fees vary depending on the style and designer of the gown. Generally, hire fees range from $80–$300, dependent on dress. Midi dresses are generally at the lower hire price point.

Do I need to clean the gown after wearing it?
No — professional cleaning is included. Please do not attempt to clean the gown yourself.

What happens if the gown is damaged?
Minor wear is expected. Significant damage, stains, or repairs may incur a fee. Severe damage or loss may require full replacement, up to the full retail price of the garment.

Please note: Fake tan stains are considered damage. We recommend avoiding self-tan for at least 48 hours before wearing your gown, particularly for light-coloured garments. Damage deductions are made from your security bond in accordance with our Hire Policy.

What if the gown doesn’t fit on the day of my event?
We do our best to ensure a great fit during your in-store fitting. If you have any concerns closer to your event, please contact us as soon as possible — we’ll do everything we can to help. Light adjustments such as clips or temporary fixes can be arranged. For this reason, we strongly recommend not leaving your pick-up to the last minute.

What if my event is cancelled or postponed?
We understand that plans can change unexpectedly. Please contact us as soon as possible at info@luxegownboutique.com.au. Where eligible, we can issue a hire-credit to use toward a future booking. Please refer to our Hire Policy for full cancellation terms.

Sizing & Fit

What sizes do you carry?
We proudly offer inclusive sizing from AU 2–24.

Do you offer alterations?
Light adjustments (clips, temporary fixes) are available for hire gowns. Permanent alterations are available for purchased gowns only and will incur additional fees.

Payments

What payment methods do you accept?
We accept:

EFTPOS
Credit/debit cards
Afterpay
Bank transfer

Do you require a bond?
Yes — a refundable security bond is required for all hires. It is returned once the gown is returned in its original condition.

Is the bond charged immediately or held?
The bond is charged at the time of booking — it is not a pre-authorisation hold. It will be refunded to your original payment method once the garment is returned in its original condition, in accordance with our Hire Policy.

Pick‑Up & Returns

When do I pick up my gown?
Pick‑up is typically 1–2 days before your event, unless otherwise arranged. All gowns must be tried on in-store at our Doreen studio before your hire is confirmed. Once your fitting is complete and your gown is secured, we can arrange Express Post delivery to you for $15 AUD — arriving freshly dry cleaned and ready to wear.

When do I return my gown?
Returns are due the next business day after your event by the agreed time. If your gown was posted to you, a prepaid return satchel is provided for $15 AUD — simply drop it over the counter at your nearest Australia Post before 3pm on the first business day after your event. No dry cleaning required.

Cancellations & Refunds

What is your cancellation policy?
Hire fees are strictly non-refundable. However, a hire-credit may be issued in the following circumstances:

In-store pickup hires cancelled 7+ days before your event
Hires where delivery via Express Post has been arranged, cancelled 14+ days before your event

Hires cancelled within these notice periods cannot be amended or cancelled. To request a cancellation, please email info@luxegownboutique.com.au. Hire-credit is valid for 4 months, is non-transferable, and cannot be split across multiple hires or used toward bond, freight, or retail purchases. Please refer to our full Hire Policy for details.

Can I change my gown after booking?
Yes — you may switch to another gown during your fitting or at a later appointment, subject to availability.