Luxe Gown Boutique — Frequently Asked Questions

Bookings & Appointments

Do I need an appointment to try on gowns?
Yes. Luxe Gown Boutique operates by private appointment only to ensure every client receives a personalised, one‑on‑one styling experience.

How long is a fitting appointment?
Appointments run for 45 minutes, giving you time to explore styles, try on gowns, and receive expert guidance.

Is there a booking fee?
Yes — a small, non‑refundable booking fee applies and is fully redeemable toward any hire or purchase made at your appointment.

Purchasing Gowns

Luxe Gown Boutique offers a curated selection of gowns available for purchase, including exclusive designer pieces.

Can I hire a gown instead of purchasing?
Yes — hire is available as an option. Our standard hire period is 4 days, with extended hire available upon request.

Do you offer custom orders?
Yes — selected designers allow custom orders. Timeframes vary from 4–12 weeks depending on the designer.

Gown Hire

What's included in the hire fee?
Your hire includes:

• Professional cleaning
• A protective garment bag
  
• Fit check before your event

How much does it cost to hire a gown?
Hire fees vary depending on the style and designer of the gown. Generally, hire fees range from $50–$300, dependant on dress. Midi dresses are generally at the lower hire price point. 

Do I need to clean the gown after wearing it?
No — professional cleaning is included. Please do not attempt to clean the gown yourself.

What happens if the gown is damaged?
Minor wear is expected. Significant damage, stains, or repairs may incur a fee. Severe damage or loss may require full replacement.

Please note: Fake tan stains are considered damage. A charge of 200% of the purchase price will apply where fake tan staining is identified upon return.

Sizing & Fit

What sizes do you carry?
We proudly offer inclusive sizing from AU 2–24

Do you offer alterations?
Light adjustments (clips, temporary fixes) are available for hire gowns. Permanent alterations are available for purchased gowns only.

Payments

What payment methods do you accept?
We accept:

• EFTPOS
• Credit/debit cards
• Afterpay
• Bank transfer

Do you require a bond?
Yes — a refundable security bond is required for all hires. It is returned once the gown is returned in its original condition.

Pick‑Up & Returns

When do I pick up my gown?
Pick‑up is typically 1–2 days before your event, unless otherwise arranged.

When do I return my gown?
Returns are due the next business day after your event by the agreed time.

Cancellations & Refunds

What is your cancellation policy?
Booking fees are non‑refundable.
Hire fees are refundable only if cancelled 14+ days before your event.

Can I change my gown after booking?
Yes — you may switch to another gown during your fitting or at a later appointment, subject to availability.

Location & Contact

Where are you located?
Luxe Gown Boutique is based in Doreen, VIC, operating as a private, appointment‑only studio.

How do I contact you?
Email: info@luxegownboutique.com.au
Instagram: @luxegownboutique
Mobile: +61 425 662 884