Shipping
We ship Australia-wide via Australia Post Express. All orders are carefully packaged to ensure your gown arrives in perfect condition.
- Standard Shipping: $15 AUD — estimated 2–5 business days
- Express Shipping: Available at checkout
- Orders are dispatched within 1–2 business days of payment confirmation
- A tracking number will be emailed to you once your order has been dispatched
For time-sensitive orders (e.g. events within 5 days), please contact us before placing your order so we can confirm availability and dispatch timing.
Returns & Exchanges
We want you to love your purchase. If something isn't right, we're here to help.
- Change of mind: We do not offer refunds for change of mind. Please choose carefully and refer to our size guide before purchasing.
- Faulty or incorrect items: If your item arrives damaged or is not as described, please contact us within 48 hours of receiving your order with photos and we will arrange a replacement or refund once garment is returned and inspected by our team.
- Exchanges: Exchanges are available for size or style where stock permits within 14 days. Please contact us within 7 days of receiving your order.
To initiate a return or exchange, please email us at info@luxegownboutique.com.au with your order number and reason for return.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Full payment required at checkout.
If the order has been fulfilled, then you can't cancel the order, but you can request a credit note. See our returns policy for more details on returns and refunds.
Frequently Asked Questions
Where do you ship?
We ship Australia-wide via Australia Post Express.
How can I track my order?
A tracking number will be emailed to you once your order has been dispatched.
What if my event is within five days?
For time-sensitive orders (e.g. events within 5 days), please contact us before placing your order so we can confirm availability and dispatch timing.
What is a pre-order?
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
When do I pay for a pre-order?
Full payment required at checkout.
Can I cancel a pre-order after it has been fulfilled?
If the order has been fulfilled, then you can't cancel the order, but you can request a credit note. See our returns policy for more details on returns and refunds.
How do I request a return or exchange?
To initiate a return or exchange, please email us with your order number and reason for return. Refer to the Returns & Exchanges section above for the applicable terms.