Informativa sulle spedizioni

 

1. Processing Times

All orders are packed with care from our Melbourne boutique.

  • Retail orders: Dispatched within 1–2 business days.
  • Orders placed on weekends or public holidays are processed the next business day.

2. Shipping Options (Australia‑Wide)

Standard Shipping

  • $11 flat rate
  • Delivery within 3–6 business days

Express Shipping

  • $15 flat rate
  • Delivery within 1–3 business days

3. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking to activate.

4. Delivery Issues

Luxe Gown Boutique is not responsible for:

  • Delays caused by Australia Post
  • Incorrect addresses provided at checkout
  • Missed deliveries or uncollected parcels

If a parcel is returned to us due to an incorrect address or non‑collection, a reshipping fee will apply.

5. International Shipping

Dispatch time can be anywhere between 1-3 days, this is not inclusive of shipping.

All International orders are sent using DHL Express. 

6. Cancellation policy: No cancellations

We regret to inform you that once an order is placed, it cannot be cancelled. This policy is in place to ensure efficient processing and delivery of your items. We kindly ask that you review your order carefully before confirming it.

If you have any questions or concerns regarding your order, please contact our customer support team at info@luxegownboutique.com.au and we will be happy to assist you within the constraints of this policy.

7. Tracking your order

- Once your order has been dispatched, you should receive an email from Australia Post with your tracking details

- All our parcels require a signature upon delivery. If you are not home, a pick-up card should be left and your parcel will be waiting for you at your local post office

- Please allow up to 24 hours for your tracking information to show- All our packages require a signature upon delivery, if the customer has given the shipping company authority to leave the parcel without a signature, unfortunately Luxe Gown Boutique and the shipping company are not liable if the parcel is stolen.

- Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies and may vary depending on locations.

*Awaiting Fulfilment means your order has been successfully placed is waiting to be sent out to you.

8. Terms

- Customs or Import charges MAY be required upon delivery. Please note that Luxe Gown Boutique is NOT responsible for covering these costs. - Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination and are the responsibility of the recipient.

9. Custom taxes and duty charges

Customers can be charged for buying & importing product into their country. Luxe Gown Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these charges. Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary from country to country.

If these charges aren’t paid and the parcel is ‘Returned To Sender’, Luxe Gown Boutique will then give DHL authority to destroy the parcel. Therefore, the parcel will not be returned to our facility and no refund will be issued for the order. If the recipient refuses delivery of an order and DHL returns the parcel to us, the order will not be eligible for a refund or reimbursement. To avoid any inconvenience, we kindly ask that you ensure someone is available to accept the delivery, or that arrangements are made directly with DHL for redelivery if needed.

 

10. Lost or Damaged Parcels

All parcels include tracking.
If your parcel is lost or damaged in transit, please contact us immediately at info@luxegownboutique.com.au so we can assist with an Australia Post investigation.

11. Contact Us

For all shipping enquiries, please contact:

Luxe Gown Boutique
info@luxegownboutique.com.au
Doreen, VIC, Australia