Terms & Conditions

By hiring from Luxe Gown Boutique (LGB), you agree to these Terms & Conditions and our Privacy Policy. LGB may update these Terms at any time. Nothing in this agreement excludes any rights under the Australian Consumer Law.

1. Definitions

1a) “LGB”, “we”, “our”, “us” means Luxe Gown Boutique or any authorised representative.
1b) “LGB Boutique” means any Luxe Gown Boutique location in Australia.
1c) “Client”, “customer”, “you”, “your” includes the renter and/or the cardholder.
1d) “Garment” means any item supplied on hire by LGB.
1e) “Event Date” means the date the Client intends to wear the Garment.
1f) “Hire Period” means the period from pickup/delivery to the scheduled return date.
1g) “Hire Fee” means the cost of the hire inclusive of GST.

2. Acceptance (General and Minors)

2a) You accept these Terms through:
• signature (electronic or physical)
• confirmation (electronic or physical)
• conduct (express or implied)
• any instruction reasonably interpreted as acceptance

2b) If more than one Client enters this agreement, all are jointly and severally liable.
2c) Once accepted, these Terms are binding and may only be amended in writing by LGB.
2d) Clients aged 13–17 warrant that a parent/guardian has reviewed these Terms.

3. Bond

3a) A bond is payable at the start of the Hire Period and refunded upon timely return of the Garment in acceptable condition at LGB’s discretion.
3b) If the bond cannot be charged, the hire may not proceed and the Hire Fee is non‑refundable.
3c) Bond amounts:
• $100 for Hire Fees under $250
• $200 for Hire Fees over $250

4. Freight / Express Post ($15 per direction)

4a) A $15 freight charge applies per direction for postal hires.
4b) If freight cannot be charged, the hire may not proceed.
4c) Tracking information is emailed upon dispatch.
4d) Clients must not remove the “signature on delivery” requirement.
4e) Returns must be lodged over the counter at Australia Post before 3pm on the first business day after the Event Date using the prepaid satchel provided.

5. Hire Period and Late Fees

5a) Late returns incur a fee of 50% of the Hire Fee per day.
5b) If late fees reach 200% of the retail value, the garment becomes the Client’s property.
5c) If the garment is not returned within 15 days, LGB will charge 200% of the retail value, minus any bond or late fees already paid.

6. Cleaning / Alteration

LGB manages all cleaning.
Clients must not clean, press, alter, or repair any garment.

7. Title to Hired Garment / Risk

7a) Garments remain the property of LGB at all times. Risk transfers to the Client upon pickup/delivery.
7b) If a garment is lost, stolen, or damaged beyond repair, the Client must pay replacement value as determined by LGB.

8. Defects

8a) Clients must inspect the garment upon collection or within 12 hours of delivery and notify LGB of any issues.
8b) Garments may show fair wear and tear.

9. Changes / Cancellations by Client

9a) Hire Fees are strictly non‑refundable.
9b) To amend or cancel, email: info@luxegownboutique.com.au

9c) Hire‑credit may be issued if:
• In‑store pickup hires are cancelled 7+ days before the Event Date
• Postal hires are cancelled 14+ days before the Event Date

9d) Hires placed within these notice periods cannot be cancelled or amended.
9e) Hire‑credit is valid for 4 months.
9f) Hire‑credit cannot be split across multiple hires.
9g) Hire‑credit cannot be used for retail sales, bond, or freight.
9h) Once a new hire is placed using hire‑credit, it is final.
9i) Hire‑credit is non‑transferable.

10. Client Responsibilities

Clients must:
• notify LGB immediately of any damage
• not alter the garment
• avoid self‑tan within 48 hours (for light garments)
• keep the garment in their possession
• remove fashion tape before returning

11. Cancellation by LGB

LGB may cancel a hire at any time before the Hire Period.
Only the Hire Fee will be refunded.

12. Default and Consequences

If the Client owes money, they indemnify LGB for all recovery costs.
LGB may repossess the garment or suspend services if obligations are breached.

13. Security and Charge

The Client charges all rights and interests in any assets to secure performance of obligations under these Terms.

14. Intellectual Property Rights

Use of LGB services does not grant rights to any LGB content, branding, or materials.

15. Warranties and Disclaimers

LGB makes no warranties beyond those required by law.

16. Liability

To the maximum extent permitted by law, LGB is not liable for any direct or indirect loss.

17. Jurisdiction

These Terms are governed by the laws of Victoria, Australia.

18. Returns Policy for Purchased Items (Not Hired)

18a) Exchanges are accepted within 14 days if returned to:
Luxe Gown Boutique, 105 Flaxen Hills Road, Doreen, VIC 3754
Items must be in original condition. Return shipping is at the customer’s expense.

18b) No returns or exchanges on discounted items.