Refund policy

Luxe Gown Boutique — Returns & Exchanges Policy

Change of Mind, Sizing & Fit Returns (Retail Purchases)

If you are not completely satisfied with your purchase, full‑priced items and items purchased using discount codes may be returned for a store credit or exchange, provided they meet our return conditions.

We do not offer refunds for change of mind, sizing, or fit.

Refunds are only available for items deemed faulty by our team and must be returned in their original packaging with all tags attached.

Exchanges

Please submit your exchange request to info@luxegownboutique.com.au Once your item arrives at our facility, please allow 2–10 business days for your new size to be dispatched.

Please note:
An exchange request does not reserve or hold stock. If the requested size sells out before your return is processed, a store credit will be issued instead.

Return Window

Return requests must be submitted within 7 days of receiving your order.

All return shipping costs are the responsibility of the customer, except in cases where an item is confirmed faulty by our team.

We strongly recommend obtaining tracking for your return parcel, as Luxe Gown Boutique is not responsible for parcels lost in transit.

We Do Not Accept Returns On:

Items marked as Final Sale
Items returned outside the 7‑day window
Items not meeting our return condition standards

Return Conditions

All items must be returned in pristine, boutique‑ready condition:

Unworn and unwashed
All original tags attached
Returned in original packaging
Free from perfume, deodorant, or body odour
Free from makeup, fake tan, or marks
Free from any hair or lint
Returned in a small satchel (no boxes)

Items that do not meet these standards will be rejected.

If your return is rejected, you will be contacted and given the option to have the item returned to you. If we do not receive a response within 7 business days, the item will be donated.

Bridal & Bridesmaids Returns

100% store credit
Refunds available only for faulty items (shipping excluded)
Returns must be lodged within 14 days of purchase
Items must be unworn, unaltered, and returned with all tags attached
Store credits/refunds are processed once the item has been received and inspected

Hire Bookings (In‑Store & Postal Hire)

Hire fees are non‑refundable
Cancellations made 14+ days before the booking date may receive a store credit
No refunds or credits for change of mind
Items must be returned in the same condition they were received
Late returns, damage, or excessive wear may incur additional fees as outlined in your Hire Agreement

Faulty or Incorrect Items

If you believe your item is faulty or you have received the incorrect garment, please contact info@luxegownboutique.com.au within 7 days of receiving your order.

Please include clear photos of the fault in your initial email.

Once assessed and approved by our team, you may choose from:

Store credit
Exchange
Refund (faulty items only)

All orders are thoroughly inspected by our quality control team prior to dispatch.

International Returns

Luxe Gown Boutique accepts international returns for store credit only, provided the item meets all return conditions.

No refunds for international orders unless the item is deemed faulty
Return shipping costs are the responsibility of the customer
We recommend tracked shipping, as we cannot be held responsible for lost parcels
Store credits are issued once the item is received and inspected

Processing Time

Once your return is delivered to our facility, please allow 2–10 business days for processing.

When your return is approved, you will receive: