Shipping & Returns

Shipping

We ship Australia-wide via Australia Post Express. All orders are carefully packaged to ensure your gown arrives in perfect condition.

• Standard Shipping: $15 AUD — estimated 2–5 business days
• Express Shipping: Available at checkout
• Orders are dispatched within 1–2 business days of payment confirmation
• A tracking number will be emailed to you once your order has been dispatched

For time-sensitive orders (e.g. events within 5 days), please contact us before placing your order so we can confirm availability and dispatch timing.

Returns & Exchanges

We want you to love your purchase. If something isn't right, we're here to help.

• Change of mind: We do not offer refunds for change of mind. Please choose carefully and refer to our size guide before purchasing.
• Faulty or incorrect items: If your item arrives damaged or is not as described, please contact us within 48 hours of receiving your order with photos and we will arrange a replacement or refund.
• Exchanges: Exchanges are available for size or style where stock permits within 14 days. Please contact us within 7 days of receiving your order. 

To initiate a return or exchange, please email us at info@luxegownboutique.com.au with your order number and reason for return.

Dress Hire Returns

Hire garments must be returned within 4 days of your event date using the prepaid Express Post satchel included with your hire. Please do not attempt to clean the garment — dry cleaning is included in your hire fee.

Late returns may incur an additional fee. Damage beyond normal wear will be deducted from your security bond.